FAQ

FAQ

Welcome to the OliviaboutiquelondonFrequently Asked Questions (FAQ) page.

We’re here to provide clear answers and make your shopping experience as smooth as possible. If you still need help, please reach out to us directly.

Question #1: How long will it take to receive my order?
Answer: Our estimated delivery times are:

  • Handling time: 1–2 business days

  • Transit time: 2–4 business days

  • Estimated delivery time: 3–6 business days

For full details, please visit our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we provide free shipping on all orders within the United Kingdom. See our Shipping Policy for more information.

Question #3: Where is OliviaboutiqueLondon located?
Answer: Oliviaboutique London is a fashion boutique based in the Netherlands. We are proud to offer a carefully selected range of high-quality products, with shipping available within the UK.

Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Simply contact us and return the item within 30 days. Please review our Return Policy for more details.

Question #5: Can I cancel my order after it’s placed?
Answer: Yes, you may cancel your order within 24 hours of purchase. To do so, please contact our customer service team.

Question #6: What is your return policy?
Answer: We offer a simple and hassle-free return process. For complete details, please see our Return Policy page.

Question #7: When will I get my refund after returning a product?
Answer: Refunds are processed once we receive and inspect your returned item. Typically, the refund will appear on your original payment method within 7 business days, depending on your bank or provider. See our Refund Policy for details.

Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, all purchases come with a 30-day warranty. More information is available in our Return Policy.

Question #9: How can I contact customer support?
Answer: You can contact us via our Contact page or directly by emailing info@Oliviaboutiquelondon.com

Question #10: Do you ship internationally?
Answer: Currently, we only ship within the United Kingdom.

Question #11: Do you have a physical store location I can visit?
Answer: We operate as an online-only boutique, which allows us to provide the best prices and widest range of products.

Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please reach out to our customer service team for more details.

Question #13: What is the process for exchanging a product?
Answer: For details on exchanges, please see our Return Policy.

Question #14: How can I track my order?
Answer: You can track your order directly through the Track Order page on our website.

Contact Information

Store Name: Oliviaboutiquelondon
Address: Lucky lukestraat 39, Almere,Flevoland,1336MK

Email: info@Oliviaboutiquelondon.com

Phone: +31649327949

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to reply to all inquiries within 1–2 business days.