PRIVACY POLICY

Privacy Policy
Last updated: August 30, 2025

This Privacy Policy describes how Oliviaboutiquelondon (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Oliviaboutiquelondon.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, device information, browser type, IP address, and activity on our Site.

Information We Obtain from Third Parties
We may also obtain information about you from trusted third parties, including:

  • Service providers that support our Site and Services, such as Shopify.

  • Payment processors who collect your payment details to process transactions.

  • Marketing and advertising partners who help us communicate with you.

How We Use Your Personal Information

  • Providing Products and Services: To process your payments, fulfil orders, arrange shipping, manage returns/exchanges, and enhance your shopping experience.

  • Marketing and Advertising: To send promotional emails, SMS, or display tailored ads.

  • Security and Fraud Prevention: To detect and prevent fraudulent or illegal activity.

  • Customer Support & Improvement: To respond to your requests and improve our services.

Cookies

Like many websites, we use Cookies on our Site. For information on Cookies related to Shopify, see: Shopify Cookies Policy.

How We Disclose Personal Information

We may share your personal information in these cases:

  • With vendors and partners who perform services on our behalf (payment, shipping, IT).

  • With affiliates or business partners for marketing.

  • In business transactions such as a merger or acquisition.

  • To comply with applicable legal obligations.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect data from minors.

Security and Retention of Your Information

We use reasonable measures to protect your data, but we cannot guarantee 100% security. Data retention periods vary based on processing purposes and legal requirements.

Your Rights

Depending on your location, you may have the right to:

  • Access / Know your data

  • Request deletion

  • Request correction

  • Data portability

  • Restrict processing

  • Withdraw consent

To exercise your rights, please contact us (see below).

Complaints

If you have concerns about how we handle your information, please contact us first. You may also lodge a complaint with your local data protection authority.

International Users

Please note that your information may be transferred outside your country of residence, including to the Netherlands and other regions where we or our partners operate.

Contact Information

Store Name: Oliviaboutiquelondon
Address: Lucky lukestraat 39, Almere,Flevoland,1336MK

Email: info@oliviaboutiquelondon.com

Phone: +31649327949

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply to emails within 1–2 business days.