Shipping policy
Processing Times
Order cut-off time: 6:00 PM (GMT). Orders placed before 6:00 PM are processed the same working day; orders placed after 6:00 PM are processed the next working day.
Please allow 1–3 working days (Monday to Friday) for us to process and ship your order. All packages are provided with a tracking number. All orders have an express delivery option which is available at checkout.
Transit Times
Please allow the following times for delivery:
United Kingdom 🇬🇧
| Shipping Method | Delivery Time |
|---|---|
| Free Shipping | 5 – 8 Business Days |
| Express Shipping | 3 – 4 Business Days |
Carriers
- Royal Mail
- DPD
- DHL
- UPS
- Hermes
Order Tracking
You can track your order here by adding your tracking number or order number.
Note: Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents. Also, please be aware that business days do not include weekends or public holidays.
Cancellations
Cancel within 24 hours of purchase for a full refund by emailing info@oliviaboutiquelondon.com with your order number. After 24 hours, cancellations may not be possible due to fast processing. Wait until your order is received and follow our Refund Policy.
Customer Service
If you need to contact our customer service, you can reach out to info@oliviaboutiquelondon.com.
Contact
Store name: Oliviaboutiquelondon
Company name: Fritten Factory Berlin UG
Company address: Friedrichsstraße 171, 10117 Berlin, Germany
Company number: HRB 282989 B
Email: info@oliviaboutiquelondon.com
Phone number: +44 7451 259139
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Business Days: Monday to Friday, 9am – 6pm GMT
Saturday and Sunday: Closed
For any questions about this policy, you can also reach us through our contact page.